Latham gives you your choice of delivery methods. Some methods do not provide guaranteed delivery and cannot be traced in case they are lost during transit. We will tell you when we ship your order, and help you every step of the way. Our goal is 100% customer satisfaction, but we cannot guarantee the shipment when it is not traceable. (example, Post Office media mail)
For our Canadian customers, we have found that UPS is a very expensive option, with you often having to pay extra fee's for Revenue Canada at pickup. It appears that Canadian Post is the most effective method for our items, as it normally does not hit you with extra fee's.